Privacy Policy

1. Introduction

This Privacy Policy explains how our independent travel support information website ("we", "us", or "our") collects, uses, and safeguards personal data when you visit our website, submit inquiries through our contact forms, or access our informational guides. We are committed to protecting your privacy in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and European General Data Protection Regulation (GDPR).

2. Information We Collect

We collect personal information in two ways: information you voluntarily provide to us and technical data collected automatically:

• Contact Form Submissions: When you submit an inquiry through our contact form, we collect your full name, email address, telephone number, booking inquiry category, and any message details you provide.
• Technical & Usage Information: When you access the website, our servers automatically record standard internet log data, including your IP address, browser type and version, operating system, pages visited, referring URLs, and timestamps.

3. How We Use Your Information

We use the data collected strictly for legitimate business and support purposes:

• To respond to your questions and provide informational support regarding airline policies.
• To maintain, analyze, and enhance website stability, speed, and usability.
• To detect and prevent fraudulent contact form submissions, spam, and malicious security threats.
• To comply with applicable legal obligations and statutory reporting standards.

4. Cookies & Tracking Technologies

Our website may utilize standard HTTP session cookies and persistent technical cookies to facilitate website navigation, store user preferences, and remember session states. You can control or disable cookies through your internet browser settings; however, disabling cookies may impact certain interactive functions of the website.

5. Web Analytics & Third-Party Services

We may employ industry-standard web analytics tools (such as Google Analytics) to understand aggregate visitor demographics and traffic patterns. These services collect anonymized IP addresses and non-identifiable usage statistics. We do not merge analytics information with personal identifiable data.

6. Advertising & Commercial Disclosure

We do not sell, rent, or trade your personal data to third-party commercial marketing lists. Any informational advertisements or third-party links displayed on this website are subject to the independent privacy policies of those respective service providers.

7. Data Retention

We retain contact inquiry information only for as long as necessary to address your customer support questions, resolve potential dispute matters, or comply with legal audit requirements. Once the retention period expires, records are securely scrubbed or anonymized.

8. Data Security Measures

We implement robust technical and organizational security protocols, including HTTPS encryption in transit, firewalls, and server access restrictions, to protect your personal details against unauthorized access, loss, alteration, or disclosure.

9. User Rights & Privacy Choices

Depending on your geographic location and residency, you possess rights concerning your personal data:

• Right of Access: You may request a summary of the personal data we store regarding your contact submissions.
• Right to Rectification: You may ask us to correct inaccurate or outdated contact records.
• Right to Erasure: You have the right to request deletion of your contact information from our databases.

10. Children's Privacy

Our services and website content are directed exclusively toward adult consumers and travelers aged 18 and older. We do not knowingly collect or solicit personal data from children under the age of 13.

11. Updates to This Privacy Policy

We reserve the right to modify or amend this Privacy Policy at any time. Any changes will take effect immediately upon posting the updated policy to this URL, marked with the updated effective date.