How to Request an American Airlines Refund: Step-by-Step Instructions

If you cancelled a refundable ticket, experienced a major flight schedule disruption, or cancelled within the 24-hour purchase window, you can claim your refund through American Airlines' dedicated online refunds system.

Using prefunds.aa.com

1. Locate your 13-digit ticket number (starting with 001), found on your original email receipt.
2. Visit the American Airlines prefunds portal.
3. Enter the ticket number and passenger last name.
4. Select the reason for refund (e.g., flight cancellation, schedule disruption, or refundable fare).
5. Submit your request and retain the refund tracking number.